Find answers to common questions or reach out to our team for help.
Have a question, bug report, or need help with your account? Email our support team directly.
Typical response within 48 hoursOpen ImpaleMail and tap the + button. A new anonymous email alias is generated instantly. You can start receiving emails right away — no sign-up or personal information required.
Free aliases last for 1 hour. Pro subscribers get aliases that last up to 7 days, and Pro+ subscribers get aliases lasting up to 30 days. All email content is permanently deleted when the alias expires.
ImpaleMail is designed for receiving emails only. This protects your anonymity by ensuring no outgoing messages can be traced back to you.
First, check that your alias has not expired. If it has, create a new one. If the alias is still active, some senders may block disposable email domains. Try generating a new alias and re-entering it on the website. If the problem persists, contact [email protected] with the alias address and the sender you are expecting mail from.
Yes. ImpaleMail stores emails temporarily in volatile memory only. We do not read, analyze, or sell your email content. All data is permanently destroyed when your alias expires. We collect no personal information and use anonymous device identifiers instead of accounts. See our Privacy Policy for full details.
Your subscription remains active until the end of the current billing period.
Refunds are handled by Apple or Google depending on your platform:
If you need additional help with a refund, email [email protected] with your purchase details.
Found something that does not work as expected? Help us fix it by sending a bug report to [email protected]. Please include:
If you receive abusive, threatening, or illegal content through an ImpaleMail alias, or if you believe an alias is being used for spam, phishing, or other prohibited activity, please report it immediately to [email protected].
Still need help? Email us at [email protected] and we will get back to you as quickly as possible.